LBS is being very helpful in assisting as much as possible but they emailed trek over a week ago also forwarding the proof of purchase and are still awaiting a response from trek. UPDATE: was able to track down the original owner and he was great in providing me with proof of purchase which I emailed to my LBS(trek dealer) after dropping my bike off there. I figured that the bike could be tracked back to the dealership with the serial number but guess not? Very disappointed with trek support but I don’t have another $1500 to drop on a new one so I guess for now I will weld the mfer and keep riding! But will not be doing business with trek anymore. Now apparently because I did not acquire proof of purchase from the original owner that bought it from the dealership I am SOL and spent 45 minutes on hold on a phone call to support because I could not find an email address on their site to contact support. I bought this bike from the original owner with only 15 miles on it during the peak of the bike shortage almost a year ago because my local dealer did not have this or hardly any bikes in due to the shortage. Have a 2021 trek Roscoe 7 and just noticed that the frame had cracked. Looking forward to my next bike from Trek! I also have to share some kudos with Trek customer service when they helped me track down my Slash and also when they helped me with some techincal troubles while out on the trail. My local Trek store has been super helpful dealing with servicing my bikes. My 2021 Slash 9.8 is my favorite bike, I can absolutely ride the pants of the thing! I broke two spokes on it, but if you watch my video on Pinkbike, you'll see why (I cased the heck out of a woden whale tale at my local bike park with the rear wheel -had it fixed in no time). My 2019 Emonda SL 5 has over 5000 miles on it and it has been so great! I've replaced the chain and bottom bracket, but that's it. I own three bikes from Trek currently and they have all been great! I noticed a lot of these reviews are not going into details as to why their part broke on their bike - pretty bias especially if they ultimately caused something to break (I've been there multiple times as I ride my bikes hard).
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January 2023
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